Service Provider Agreement

This Agreement is a binding contract between the service provider and the company operating the Aman-Fix platform. Read it in full before your account is activated. Aman-Fix is a digital intermediary platform that connects customers with independent service providers. The Platform does not perform the technical service itself and is not the provider's employer. By submitting your application, completing verification, and using your account, you confirm that you have read, understood, and fully accepted this Agreement.

1) Preamble and Acceptance

1.1 This Agreement governs the relationship between the service provider — whether an individual technician or a maintenance centre — and the company operating the Aman-Fix platform.

1.2 The Agreement takes effect against the provider from the moment of electronic acceptance and remains in force for as long as the account exists on the Platform.

1.3 Acceptance is a precondition for account activation and for receiving orders. A provider who does not accept receives no dispatched order and no payout.

1.4 The act of acceptance is recorded with its version, date, time, and network address, and these records constitute evidence of acceptance.

1.5 Where the acceptor acts on behalf of a maintenance centre, the acceptor confirms lawful authority to bind that centre and bears the consequences of any lack of authority.

2) Definitions

2.1 "Platform" means the Aman-Fix application, its websites, dashboards, back-end systems, and every related digital service.

2.2 "Provider" means the individual technician or the maintenance centre registered on the Platform to deliver a service to a customer.

2.3 "Customer" means the person who requests a service through the Platform for themselves or for a property they manage.

2.4 "Visit" means the provider travelling to the customer's location to inspect the requested work, and it carries a published visit fee.

2.5 "On-site estimate" means the amount set by the provider after direct inspection, and it binds the customer only upon express approval.

2.6 "Commission" means the Platform's published share of the service value, and "Net" means what remains for the provider after it is deducted.

3) Independence and No Employment Relationship

3.1 The provider is an independent contractor operating their own business. No employment relationship and no relationship of subordination arises between the provider and the Platform in any form.

3.2 The provider is not entitled to a salary, fixed wage, allowances, paid leave, end-of-service gratuity, or any employee benefit.

3.3 The Platform bears no social insurance contributions, no health insurance contributions, and no burden imposed by labour law on employers in respect of the provider.

3.4 The Platform imposes no working hours, no attendance obligation, and no place of work. The provider sets and suspends their own availability at will.

3.5 Accepting or declining an order is the provider's right. Declining is not in itself a disciplinary sanction, while responsiveness indicators continue to affect ranking in dispatch.

3.6 This Agreement is non-exclusive. The provider may work through other platforms or directly, and the Platform may engage any number of providers.

4) No Agency, Partnership, or Joint Venture

4.1 This Agreement creates no agency, no representation, no partnership, no joint venture, and no commercial franchise between the parties.

4.2 The provider has no authority to contract in the Platform's name or to bind it by any undertaking, statement, or promise before any person.

4.3 The provider must not present themselves as an employee, representative, or partner of the Platform, and must describe themselves as an independent provider.

4.4 Any undertaking the provider gives the customer beyond the scope of the recorded order binds the provider alone, and the Platform is not answerable for it.

5) Licences, Permits, and Tax Obligations

5.1 The provider must obtain every licence, permit, or certificate of competence required by law to practise their trade, and must keep them valid.

5.2 The provider acknowledges being solely responsible for declaring their income and paying all taxes, fees, and contributions due from them.

5.3 The Platform gives no tax advice, and the statements and data it issues are transaction records that do not substitute for a tax return.

5.4 Where the law requires the Platform to withhold, deduct, or report in respect of payments to the provider, it may do so and deduct the amount from the provider's entitlements.

5.5 The provider must supply, on request, evidence of their tax and legal standing, and delay in doing so permits suspension of payouts until it is supplied.

6) Verification, Document Authenticity, and Verification Video

6.1 A provider account is activated only after identity verification is complete, comprising at least the following:

- A valid official identity document. - Evidence of trade or specialisation where required. - A clear personal photograph for the professional profile. - A live verification video recorded at that time.

6.2 The provider confirms that everything submitted is authentic, valid, and pertains to them personally, and that the verification video depicts the provider and no one else.

6.3 Verification is reviewed by a human before activation. The Platform may request further documents, require re-recording, or reject the application without detailed reasons.

6.4 Submitting a forged, impersonated, or misattributed document is grounds for immediate termination, for civil and criminal liability, and for holding the provider's entitlements until the consequences are settled.

6.5 The provider must update documents upon expiry or change of details, and the account may be suspended until the update is complete.

6.6 Sensitive documents are stored encrypted and are accessed only within the limits of review, compliance, and dispute examination.

7) Profile Accuracy and Declared Skills

7.1 The provider must declare their skills, specialisations, and coverage area accurately, and must not declare work they cannot actually perform.

7.2 Work photographs shown on the profile must depict work the provider performed personally, and passing off the work of others is prohibited.

7.3 The Platform may test or require proof of a declared skill and may remove unproven specialisations from the profile.

7.4 Every order is dispatched to the provider on the basis of the declared profile. If the declaration proves untrue, the provider bears the consequences of the order they could not perform.

8) Order Acceptance, Appointments, and Performance Standards

8.1 The provider may accept an order or leave it. Once accepted, the provider must attend at the agreed time in a condition that permits the work.

8.2 The provider must inform the customer and the Platform immediately of any delay or impediment to attendance, and must do so through the Platform's channels and not outside them.

8.3 Repeated cancellation after acceptance, unexcused failure to attend, and habitual lateness are published grounds for reduced dispatch ranking or temporary suspension.

8.4 Performance quality is measured by indicators published in the application, including the following:

- Speed of response to a dispatched order. - Cancellation rate after acceptance. - Punctuality for the visit appointment. - Customer ratings and callback-visit rate. - Rate of disputes attributed to the provider.

8.5 The Platform may withhold dispatch from a provider whose indicators fall below the published threshold until the causes are remedied.

9) The On-Site Estimate

9.1 The provider builds the estimate on direct inspection and explains to the customer the work, the spare parts, and the duration required before starting.

9.2 Inflating the estimate, adding fictitious items, or conditioning the work on tasks the order does not require is prohibited.

9.3 The customer is bound only by what they expressly approved through the Platform. Demanding an excess amount or work the customer did not accept is prohibited.

9.4 If additional work appears during execution, the provider must stop at that point and put it to the customer through the Platform before performing it.

9.5 If the customer rejects the estimate, the provider is entitled to the visit fee alone and to nothing further, and must depart without pressing the customer.

9.6 The visit fee is non-refundable to the customer where the estimate is rejected or where execution becomes impossible for a reason attributable to the customer.

10) Quality of Execution and Spare Parts

10.1 The provider must perform the work according to sound trade practice and with the standard of care expected of a comparable professional in the same field.

10.2 Spare parts used must be genuine or equivalent with disclosed specification, and presenting used parts as new is prohibited.

10.3 The provider must disclose the source and warranty of each part to the customer and must hand over replaced old parts if the customer asks for them.

10.4 Deliberately damaging a sound part or disabling a device to induce further work is prohibited, and such conduct is grounds for immediate termination and liability.

10.5 The provider must clean the work site on completion, remove waste, and leave no subsisting hazard at the place of service.

11) Workmanship Warranty and Return Visits

11.1 The provider warrants their work for the period published on the service, covering execution defects and parts fitted within the limits of the supplier's warranty.

11.2 If a defect covered by the warranty appears, the provider must return and repair at their own cost, with no new visit fee and no additional charge.

11.3 The warranty does not cover misuse, third-party intervention, or a pre-existing defect the provider disclosed in writing within the estimate.

11.4 Failure to return within a reasonable time entitles the Platform to assign another provider and deduct the remediation cost from the defaulting provider's entitlements.

12) Pricing and Commission

12.1 The Platform earns a commission on every service completed through it, at a rate or amount published for each service and each active country.

12.2 The commission is displayed to the provider before order acceptance. Accepting the order is acceptance of the commission published for it at that time.

12.3 The Platform may amend the commission on prior notice displayed in the application, and the amendment applies to orders accepted after it takes effect, not before.

12.4 The provider's continued acceptance of orders after the amendment takes effect constitutes acceptance of the new commission.

12.5 The currency in the currently active country is the Egyptian Pound, and all amounts, commissions, and entitlements are computed in it.

13) Wallet, Settlement, and Withdrawal

13.1 Each provider has a wallet on the Platform in which entitlements are credited net of commission and of any deductions due.

13.2 The net amount is credited after the service is complete and the published dispute window has expired, not upon the provider merely declaring completion.

13.3 Withdrawal is executed to a verified payout method in the provider's own name, subject to the published minimum and schedule.

13.4 The Platform may place a temporary hold on an amount subject to a dispute or a suspicion of fraud until examination is complete, and informs the provider of the hold and its reason.

13.5 Every financial movement is recorded in a double-entry ledger, and the Platform's records govern balance computation in case of disagreement, absent evidence of a material error.

13.6 The provider must review the wallet statement and raise any objection within the published period, after which the statement is deemed accepted.

14) Deductions and Penalties

14.1 Deductions and penalties are applied on grounds and at amounts published in advance in the application, and are never imposed retroactively. Their grounds include the following:

- Failing to attend an accepted visit, or cancelling it late. - Serious lateness without acceptable excuse. - Damaging the customer's property or leaving the work site unsafe. - Attempting to divert the customer or the transaction off the Platform. - Repeated substantiated complaints about conduct or work quality.

14.2 The provider is informed of the deduction and its reason and may object through the official support channels inside the application within the published period.

14.3 A deduction does not bar the Platform from claiming full compensation where the damage exceeds the deducted amount.

14.4 No single incident is penalised twice, and a deduction is reversed if its cause proves not attributable to the provider.

15) Provider Liability for Damage

15.1 The provider is fully and directly liable for any damage caused to the customer, their property, or third parties by the provider's work, negligence, or equipment.

15.2 The provider is liable for the acts of their assistants, subordinates, and anyone they bring to the service site, as for their own acts.

15.3 The Platform does not warrant the provider's work or its outcome and is not a guarantor for the provider; it is a technical intermediary and not the performer of the service.

15.4 The provider must notify the Platform immediately of every serious incident, injury, or severe damage occurring during a visit.

15.5 Where the Platform compensates a customer for damage caused by the provider, it is subrogated to recover from the provider what it paid.

16) Indemnity and Release

16.1 The provider shall indemnify the Platform, its affiliates, directors, personnel, and service suppliers against every claim, action, or penalty arising from the provider's work or breach of this Agreement.

16.2 The indemnity covers awarded amounts, reasonable settlements, legal fees, and the costs of litigation and arbitration.

16.3 The provider releases the Platform from every dispute arising between the provider and the customer over the estimate, execution, warranty, or compensation, and undertakes to resolve it at their own responsibility.

16.4 The Platform may control the defence of any claim affecting it, and the provider must cooperate and furnish the documents and information in their possession.

16.5 The indemnity obligation survives termination of this Agreement in respect of events arising before termination.

17) Insurance

17.1 Arranging suitable insurance for the provider's activity, equipment, and civil liability towards third parties is the provider's burden alone.

17.2 The Platform provides the provider with no insurance, no medical cover, no compensation for work injuries, and none for damage to equipment.

17.3 The Platform may require a valid insurance policy for certain high-risk services and may withhold dispatch from a provider who does not furnish one.

17.4 The existence of insurance does not reduce the provider's liability under this Agreement and does not transfer that burden to the Platform.

18) Occupational Safety, Equipment, and Sound Trade Practice

18.1 The provider must observe occupational safety standards and use sound tools and equipment fit for purpose.

18.2 The provider must wear the required protective equipment and secure the work site before dealing with electricity, gas, water, or heights.

18.3 The provider must not work under the influence of alcohol, narcotics, or any substance impairing awareness, and such conduct is grounds for immediate termination.

18.4 If the site is unsafe or the requested work exceeds the provider's technical capability, the provider must abstain and inform the Platform of the reason rather than proceed.

18.5 The provider bears the cost of their equipment, its maintenance, and their travel, and is entitled to no allowance for these from the Platform.

19) No Subcontracting and No Undisclosed Substitute

19.1 An order is personal to the provider who accepted it, and assigning, selling, or bartering it is prohibited.

19.2 Sending a substitute person to the customer's location without prior disclosure to the Platform, its approval, and the customer's consent is prohibited.

19.3 Maintenance centres must perform through their technicians registered and verified on the Platform, and are answerable for everyone they send as for themselves.

19.4 The entry of an unverified person into the customer's home by means of the provider's account is a grave breach warranting immediate termination and liability.

20) Confidentiality and Protection of Customer Data

20.1 Customer data — name, address, telephone, property details, and site photographs — is confidential and is used by the provider solely to perform the order.

20.2 Retaining customer data after the order ends, transferring it to others, or using it for marketing, promotion, or any other purpose is prohibited.

20.3 Photographing the customer's home, its contents, or their household other than as related to the order is prohibited, as is publishing any such image without written permission.

20.4 The provider must protect their login credentials and must not share the account, and is answerable for every action taken from it.

20.5 The provider must notify the Platform immediately of any leak or loss of customer data that reached them.

20.6 The confidentiality obligation survives termination of this Agreement without time limit.

21) No Off-Platform Diversion and Non-Solicitation

21.1 The provider must not give the customer their private contact details, or request the customer's, in order to perform the work outside the Platform.

21.2 Offering a lower price off-Platform, agreeing on cash collection outside its records, or inviting the customer to cancel the order and deal directly is prohibited.

21.3 Soliciting the Platform's customers or providers to a competing platform or to the provider's private business while this Agreement is in force is prohibited.

21.4 The non-solicitation restriction applies for twelve months from termination, limited to customers the provider came to know by reason of the Platform.

21.5 Any revenue the provider earns from work diverted off the Platform entitles the Platform to its published commission thereon, in addition to the penalty and its right to terminate.

22) Anti-Fraud, Anti-Bribery, and Rating Manipulation

22.1 Creating fictitious orders, fake accounts, or artificial work cycles to obtain incentives or to raise a rating is prohibited.

22.2 Buying ratings, soliciting them for consideration, pressuring a customer to change one, or threatening a customer over one is prohibited.

22.3 Offering or receiving a bribe or gratuity to a Platform employee, verification reviewer, or support agent to influence a decision is prohibited.

22.4 Manipulating geolocation, arrival and departure times, or proof-of-work photographs is prohibited.

22.5 Establishing any of these acts warrants immediate termination and a hold on entitlements connected to the offending events until they are settled, together with the Platform's right to report to the competent authorities.

23) Professional Conduct and Respect for the Customer

23.1 The provider must maintain a decent appearance, professional conduct, and respectful language, and must identify themselves to the customer on arrival.

23.2 Discriminating between customers on grounds of sex, religion, origin, disability, or any other non-professional ground is prohibited.

23.3 Harassment in any form, by word, act, or gesture, is prohibited, as is any indecent conduct at the service site, and such acts are grounds for immediate termination and referral to the competent authorities.

23.4 Entering parts of the customer's home that the work does not require is prohibited, as is interfering with any of their belongings.

23.5 Pressing the customer to buy a service or product unrelated to the subject of the order is prohibited.

24) Call and Chat Records and Their Use in Disputes

24.1 Communication between provider and customer takes place through the Platform's chat and in-app calls, and their records are retained in accordance with the Privacy Policy.

24.2 The provider acknowledges awareness that conversations and call data are retained and accepts their use in examining disputes, complaints, and compliance.

24.3 The provider must not record the customer or publish a conversation with them, or an image of it, outside the Platform.

24.4 In a dispute, the Platform's records and timestamps are accepted evidence of what occurred, absent evidence of a material error in them.

25) Geolocation and Tracking During the Visit

25.1 The provider's location is shared during an active order to guide them to the customer and to show the customer the progress of arrival.

25.2 The provider acknowledges that disabling location services during an active order prevents its performance and constitutes an impediment permitting cancellation of the order and reflection of its effect in the provider's indicators.

25.3 Location data is not collected outside the scope of active orders and their published purpose.

25.4 Spoofing location by any tool is prohibited and is among the fraudulent acts warranting termination.

26) Suspension, Ban, and Termination

26.1 The provider may terminate this Agreement at any time by closing the account, subject to completing outstanding orders or handing them over in a manner that does not harm the customer.

26.2 The Platform may suspend the account temporarily, ban it, or terminate this Agreement upon breach, upon performance falling below the published threshold, or upon repeated substantiated complaints.

26.3 Suspension is immediate and without notice where there is a risk to a customer's safety, to property, or to the inviolability of a home, or upon suspicion of forgery, fraud, or harassment.

26.4 Termination does not extinguish the provider's vested entitlements for work completed whose dispute window has closed, and the net amount is paid according to the published withdrawal schedule.

26.5 The Platform may hold from entitlements an amount matching proven damage or a subsisting claim, provided it states to the provider the reason and the amount of the hold.

26.6 Provisions whose nature requires survival — such as confidentiality, indemnity, arbitration, and limitation of claims — remain in force after termination.

27) Intellectual Property and Trade Mark

27.1 The Platform, its software, designs, and content, and the Aman-Fix mark and logo, are owned by or licensed to the operating company.

27.2 This Agreement grants the provider no right in the mark or logo, and their use on any sign, vehicle, uniform, or advertisement without prior written permission is prohibited.

27.3 Copying the Platform, reverse-engineering it, extracting its data automatically, or building a derivative service from it is prohibited.

27.4 Work photographs and profile data uploaded by the provider grant the Platform a non-exclusive licence to display them within its services and in marketing them, while ownership remains with the provider.

28) Limitation of the Platform's Liability to the Provider

28.1 The Platform is supplied as available. It guarantees the provider no particular volume of orders, no income, and no continuity of dispatch.

28.2 The Platform is not liable for lost profit, lost opportunity, or indirect, consequential, or moral damage, on any ground whatsoever.

28.3 The Platform is not liable for outages of networks, maps, notification, or payment services operated by third parties, nor for their effect on the provider's work.

28.4 The Platform is not liable for the customer's conduct or for non-payment outside the Platform's records, and its role is confined to facilitating collection and settlement through its systems.

28.5 The Platform's aggregate liability to the provider — on any ground and in any characterisation — shall not exceed the total commissions it collected from the provider in the thirty days preceding the event giving rise to the claim.

28.6 The limitations in this section apply to the fullest extent permitted by law and do not affect what may not lawfully be excluded from them.

29) Force Majeure

29.1 Neither party is liable for delay or breach caused by force majeure, such as disasters, war, unrest, decisions of public authorities, and widespread network or power outages.

29.2 The affected party must inform the other of the impediment as soon as possible and must do what it can to mitigate its effect.

29.3 If the impediment persists for a period rendering performance futile, either party may terminate this Agreement on notice, with settlement of vested entitlements.

30) Governing Law and Arbitration

30.1 This Agreement is governed by and construed in accordance with the laws of the Arab Republic of Egypt.

30.2 The parties shall first seek an amicable resolution through the official support channels inside the application, within thirty days of notice of the dispute.

30.3 If no amicable resolution is reached, the dispute shall be referred to arbitration before the Cairo Regional Centre for International Commercial Arbitration under its rules.

30.4 The arbitration shall be seated in Cairo, before a sole arbitrator, in the Arabic language, and its award shall be final and binding on the parties.

30.5 The arbitration agreement does not prevent either party from seeking urgent interim or protective relief from the competent courts to safeguard a right at risk of being lost.

31) Limitation of Claims and No Class Actions

31.1 The provider's right to any claim arising from this Agreement lapses if not brought within one year of the date the provider became aware of the event giving rise to it.

31.2 Claims of several providers may not be joined in a single proceeding, and each dispute is heard separately on the facts of its own party.

31.3 Neither party shall act as a representative of a class or on behalf of others in any action or arbitration founded on this Agreement.

31.4 This section applies to the fullest extent permitted by law and shall not be construed so as to deprive the provider of a right that cannot lawfully be waived.

32) General Provisions

32.1 The Platform's silence over a breach or delay in exercising a right is not a waiver of that right or of any other right.

32.2 If a clause is void or unenforceable, the remaining clauses stay valid and effective, and the void clause is replaced by the nearest valid meaning to its purpose.

32.3 Notices are validly given where the Platform sends them by in-app notification or by message to the contact details registered for the provider.

32.4 The provider may not assign their rights or obligations under this Agreement without the Platform's written consent, and the Platform may assign them in a reorganisation or merger.

32.5 This Agreement, together with the policies published in the application, constitutes the entire agreement of the parties on its subject matter and supersedes every prior understanding.

33) Amendment of the Agreement

33.1 The Platform may amend this Agreement to keep pace with changes in law, in its services, or in its operating model.

33.2 The amended version is published with its effective date, the provider is notified in the application, and express acceptance may be required before receiving new orders.

33.3 The provider's continued acceptance of orders or use of the account after the amendment takes effect constitutes acceptance of the amended version.

33.4 A provider who does not accept the amendment may terminate this Agreement by closing the account after completing outstanding orders.

34) Language and Effect

34.1 This Agreement is published in Arabic and English. In the event of any conflict or divergence in interpretation, the Arabic version prevails.

34.2 This text takes effect from the effective date shown with its version in the application.

34.3 Continued use of the account or continued acceptance of orders after notice of a new version constitutes acceptance of that version.

34.4 This text is an operational template and is not finally adopted in an active country until reviewed by a lawyer licensed there.