Customer Terms of Use

These Terms form a binding agreement between the Customer and the Aman-Fix platform, and they govern use of the application and the website and the ordering of home services through them.

Read these Terms carefully before creating an account or placing any order. Pressing the acceptance button or using the platform means agreement to everything in them.

The currently active country is the Arab Republic of Egypt, and the accepted currency is the Egyptian Pound.

1) Definitions

1.1 "Platform" or "Aman-Fix" means the application, the website, and the related digital systems and services operated by the operating company.

1.2 "Customer" or "User" means any person who creates an account on the platform as a service requester or who uses it to request a service.

1.3 "Provider" means the independent service provider registered on the platform, whether an individual technician or a maintenance center, and it alone is responsible for performing the technical work.

1.4 "Order" means any service assignment created by the Customer through the platform, and "Visit" means the Provider attending the Customer location to inspect the requested work.

1.5 "Estimate" means the amount presented by the Provider after on-site inspection, and "Visit Fee" means the consideration due for attendance and inspection.

2) The Platform Role and Capacity

2.1 The platform is a technical intermediary connecting the Customer with independent providers. It is not the service provider and does not perform technical work itself, except for the finishing services set out in Section 15.

2.2 No employment, agency, or partnership relationship arises between the platform and the Provider. The Provider works on its own account and alone bears its regulatory and tax obligations.

2.3 The service performance contract arises directly between the Customer and the Provider, and the platform role is limited to intermediation, coordination, collection of the consideration, and record keeping.

2.4 Listing a Provider on the platform or its ranking in search results is not a platform warranty of work quality, although the platform subjects providers to identity verification and human review before activation.

2.5 The platform does not guarantee the availability of a Provider at all times or in every geographic area, and does not guarantee that any Order will be accepted after broadcast.

3) Acceptance of the Terms and Their Effect

3.1 Creating an account, pressing the acceptance button, or placing a first Order constitutes express and complete acceptance of these Terms.

3.2 These Terms are read together with the Privacy Policy and with any service-specific terms presented at the time of ordering, and together they form one agreement.

3.3 If the User does not agree to any clause of these Terms, the User must refrain from using the platform and delete the account.

3.4 The version in force of these Terms is displayed inside the application at all times, and the platform may require the User to accept an updated version before continuing to transact.

4) Eligibility and Age

4.1 Registration is permitted only to persons who have completed at least 19 years of age, and the User confirms the accuracy of the recorded date of birth.

4.2 Registration is limited to persons who have not exceeded 80 years of age, in accordance with the form adopted on the platform.

4.3 The User confirms full legal capacity and that the User contracts for itself or under a valid authorization from the entity it represents.

4.4 If the platform establishes that the User is below the age of eligibility or has submitted inaccurate age data, it may suspend the account immediately and cancel outstanding Orders.

5) The Account and Confidentiality of Credentials

5.1 The account is personal and may not be assigned, shared, sold, or leased, and creating more than one account for a single person for circumvention purposes is prohibited.

5.2 The User alone is responsible for the confidentiality of the password, verification codes, and session token, and for every action taken on the account.

5.3 The User must notify the platform immediately through the official in-app support channels upon suspecting unauthorized access to the account.

5.4 The platform offers optional two-factor verification, and the User declining to enable it creates no platform liability for a compromise resulting from the User disclosure or negligence.

5.5 Every action taken through the User account is presumed to originate from the User until the contrary is proven by evidence accepted by the platform or the arbitral tribunal.

6) Accuracy of Data and Address

6.1 The User undertakes that the name, phone number, address, and remaining data are accurate and current, and undertakes to correct them promptly upon any change.

6.2 Accuracy of the address and the location coordinates is the Customer responsibility, and any delay or failed access resulting from an address error falls on the Customer.

6.3 The Customer confirms the right to permit entry to the site to be serviced, and that the Customer is the owner, the possessor, or duly authorized by either.

6.4 The Customer undertakes to reasonably prepare the work area, to secure safe access for the Provider, and to alert the Provider to any known hazard at the site.

7) The Order, Broadcast, and Provider Selection

7.1 The Customer creates the Order by selecting the service, describing the problem, setting the location and the available appointment, and may attach photos or clips for clarification.

7.2 The Order is broadcast to nearby qualified providers, or the Customer directs it to a specific Provider selected from the search results.

7.3 The Order may lapse when the broadcast period ends without acceptance, and the platform bears no liability for the non-acceptance of any Order or for the waiting period.

7.4 Assignment of the Order is complete only upon the Provider accepting it inside the platform, and communication before that creates no obligation on any party.

7.5 The Customer acknowledges that its description of the problem is the basis of the indicative pricing, and that an incomplete or inaccurate description may lead to a revised Estimate or to cancellation of the Order.

8) The Visit and the On-Site Estimate

8.1 The Provider attends at the agreed appointment to inspect the requested work on site, and this attendance is the Visit.

8.2 The Provider is not obliged to give a final Estimate before inspection, and indicative figures displayed before the Visit are approximate and bind no one.

8.3 After inspection, the Provider submits an Estimate inside the platform setting out the required works, the labor amount, and the cost of materials if any.

8.4 The Provider may not commence performance before the Customer approves the Estimate inside the platform, and any performance preceding that approval is at the Provider sole responsibility.

8.5 If additional works appear during performance, a revised Estimate must be submitted and the Customer approval obtained inside the platform.

9) Approval or Rejection of the Estimate

9.1 The Customer may approve or reject the Estimate inside the platform. The choice is free and carries no financial consequence other than as set out in Section 10.

9.2 By approving the Estimate, the Customer becomes bound to pay the approved amount inclusive of the Visit Fee, and the Estimate becomes part of the agreement.

9.3 By rejecting the Estimate, the Order ends and only the Visit Fee is due, and the Customer is not charged for works that were not performed.

9.4 Failure to respond within the period displayed on the platform is treated as a rejection of the Estimate, and the rejection rule applies to it.

9.5 No approval or amendment made outside the platform is recognized, and the platform electronic record is the reference in proving the approval, its time, and its content.

10) The Visit Fee and Its Non-Refundability

10.1 The Visit Fee is consideration for the Provider attendance, time, and inspection. It is displayed to the Customer before Order confirmation and becomes due once the Visit is completed.

10.2 The Visit Fee is non-refundable if the Customer rejects the Estimate, if performance becomes impossible for a reason attributable to the Customer, or if the Customer refuses to enable the Provider to work.

10.3 If the Customer approves the Estimate and the work is performed, the Visit Fee is counted within the total amount and is not charged twice.

10.4 No Visit Fee is due if the Visit did not take place, if the Provider failed to attend, or if the Order was cancelled by the Provider or by the platform before attendance.

10.5 No Visit Fee is due for a Visit repeated because of a defect in the Provider work within the warranty period.

11) Prices, Commission, and Taxes

11.1 Prices are displayed in Egyptian Pounds for the active country, and they cover what is set out in the Order breakdown and nothing that is not stated in it.

11.2 The platform is entitled to a disclosed commission on every service, deducted from the Provider entitlements, and it is not added to the Customer beyond the amount displayed.

11.3 Applicable taxes and governmental charges are applied in accordance with the regulations of the Arab Republic of Egypt, and are shown within the amount or added to it as the regulations require.

11.4 Prices may vary by service, area, time, and service kind, and the platform may update its prices and commissions in the future without retroactive effect on an approved Order.

11.5 The cost of materials and spare parts is set out in the Estimate, and the manufacturer warranty on them is governed by the manufacturer terms and not by the platform terms.

12) Payment Methods and Invoices

12.1 The Customer pays by the methods made available on the platform, which may include: - electronic payment through an approved payment services provider - cash payment on performance where the platform enables it for the service and the area - any other method the platform announces inside the application

12.2 The Customer confirms being the owner of, or duly authorized to use, the payment method used, and that its data are accurate.

12.3 Electronic payment processing takes place through independent payment services providers. The platform does not store full card data and bears no liability for the failure of those providers systems.

12.4 The platform issues to the Customer an electronic record or invoice for the Order inside the application, and that record constitutes evidence of the transaction.

12.5 Late payment entitles the platform to stop accepting new Orders from the Customer until the outstanding amount is settled.

13) Cancellation, Missed Appointments, and Failed Access

13.1 The Customer may cancel the Order before the Provider accepts it, at no charge.

13.2 Cancelling the Order after the Provider acceptance and before attendance may attract a fee that is displayed to the Customer before the cancellation is confirmed.

13.3 If the Provider attends and does not find the Customer, is not enabled to enter, or cannot reach the site because of an address error, the full Visit Fee becomes due.

13.4 If the Provider fails to attend or is unacceptably late, the Customer may cancel the Order at no charge and request that it be re-broadcast to another Provider.

13.5 The platform may cancel any Order upon suspicion of a violation, circumvention, or safety risk, refunding any amounts that were not due.

14) Emergency Services

14.1 Emergency is a service kind designated by the platform for specific services, and the Customer may not describe its Order as an emergency on its own initiative.

14.2 Emergency services are subject to special prices and response times that are displayed to the Customer before confirmation.

14.3 Emergency response is an undertaking to exercise reasonable care as to speed, not a definitive promise of a specific arrival time, since it is affected by traffic, weather, and Provider availability.

14.4 Emergency services are not a substitute for state agencies, and in cases of risk to life, fire, or gas leaks the Customer must first contact the competent authorities.

14.5 The Customer undertakes to follow the safety instructions communicated through the platform until the Provider arrives.

15) Finishing Services

15.1 Finishing services are performed by the company operating the platform itself or through its crews, and are not broadcast to an individual technician.

15.2 The service kind is fixed at Order creation and cannot be changed afterwards, so a finishing Order does not become a standard or emergency service, nor the reverse.

15.3 Finishing services are performed over visits and stages, and are paid through instalments linked to approved stages, with an independent record on the platform for each instalment.

15.4 Any change to the scope of finishing works requires documented approval inside the platform of the new scope, its value, and its effect on the duration.

15.5 Customer delay in preparing the site, in approving a stage, or in paying a due instalment suspends the agreed periods for the duration of the delay.

16) Warranty: Scope, Duration, and Voiding

16.1 The warranty covers defects of workmanship in the completed work only, for a period set out in the service breakdown inside the platform, running from the date the work is completed.

16.2 The warranty does not cover: - normal wear and tear of devices and installations - failures arising from a cause outside the completed work - parts and spares that were not supplied by the Provider - damage arising from misuse or negligence

16.3 The warranty is voided by Customer tampering, by third-party intervention in the completed work, or by breach of the operating and maintenance instructions.

16.4 The warranty is voided if the consideration is not paid in full, or if the agreement or the payment took place outside the platform as set out in Section 23.

16.5 A warranty claim is submitted through the platform on the same Order, and no claim addressed to the Provider outside the platform is recognized.

17) Work Quality Complaints and Escalation Path

17.1 The Customer must record its observations on work quality through the platform as soon as possible after completion, and before the warranty period expires.

17.2 The complaint is examined by reviewing the records, photos, and conversations, and the platform may require an inspection visit or an independent technical opinion.

17.3 The platform may decide to have the work redone, to adjust the amount, or to refund what was paid without cause, according to what the examination of the complaint reveals.

17.4 The platform intervention in complaints is organizational, and is not an admission of its liability for the technical work nor a change of its capacity from intermediary to service provider.

17.5 Exhausting the complaint path inside the platform is a condition precedent to resorting to the arbitration set out in Section 31.

18) Limitation of Liability and Its Cap

18.1 The total liability of the platform towards the Customer, for any claim or aggregate of claims connected to a given Order, shall not exceed the total amount actually paid by the Customer on that Order.

18.2 The platform is not liable for the quality of the technical work, the conduct of the Provider, or its adherence to appointments. That is the Provider sole responsibility, except for the finishing services set out in Section 15.

18.3 The platform is not liable for damage arising from inaccurate data supplied by the Customer, nor for the condition of the site or the premises before the work begins.

18.4 The platform does not warrant that the application will operate without interruption or be free of errors, and bears no consequences of network outages, User device failures, or third-party systems.

18.5 These limits apply to the fullest extent permitted by the laws of the Arab Republic of Egypt, and do not limit any liability that may not lawfully be excluded by agreement.

19) Exclusions

19.1 The platform shall not in any event be liable for indirect, consequential, or punitive damages.

19.2 The platform shall not be liable for loss of profit, loss of opportunity, loss of anticipated savings, or damage to reputation.

19.3 The platform shall not be liable for loss or corruption of data, nor for the cost of its recovery, save for what arises from its gross fault.

19.4 The platform shall not be liable for damage arising from an agreement between the Customer and the Provider that was not documented on the platform or that fell outside the scope of the approved Order.

19.5 These exclusions remain in force even if the platform was informed in advance of the possibility of such damages.

20) Indemnity and Release of the Platform

20.1 The Customer shall indemnify the platform, its affiliates, directors, and employees against every claim, loss, fine, or reasonable legal fees arising from its breach of these Terms.

20.2 The indemnity covers claims arising from inaccurate data supplied by the Customer, from unlawful use of the platform, or from content the Customer published on it.

20.3 The Customer releases the platform from every dispute arising between the Customer and the Provider concerning performance of the work, while the platform retains its organizational role in examining the complaint.

20.4 The platform may assume the defense of any claim covered by the indemnity at the Customer expense, and the Customer shall cooperate and provide the documents in its possession.

20.5 The Customer may not settle any claim that affects the platform or attributes an admission to it without the platform prior written consent.

21) Force Majeure

21.1 No party shall be liable for delay or breach arising from force majeure beyond its reasonable control.

21.2 Force majeure includes, by way of illustration: - natural disasters, fires, and floods - wars, civil unrest, and general strikes - decisions of the authorities, curfews, and lockdowns - widespread outages of electricity, telecommunications, or the internet - epidemics and public health restrictions

21.3 The affected party shall notify the other party through the platform as soon as possible, and the periods are suspended for the duration of the impediment.

21.4 If the impediment persists for a period that renders performance of the Order futile, the Order may be terminated and the amounts actually due settled without further compensation.

22) Prohibited Uses

22.1 Using the platform for any unlawful purpose, or one contrary to the regulations, public morals, or public security, is prohibited.

22.2 Impersonating others, supplying inaccurate data, or registering an account in a name other than that of its holder, is prohibited.

22.3 Harming, threatening, discriminating against, or degrading providers is prohibited, as is demanding work from them outside the scope of the Order.

22.4 Tampering with the platform, attempting to breach it, scraping its data, exceeding usage limits, or exploiting promotions by circumvention, is prohibited.

22.5 Misusing the chat and call channels with unsolicited commercial messages or with infringing content is prohibited.

23) Prohibition of Dealing with the Provider Outside the Platform

23.1 The Customer is prohibited from agreeing with, or paying, the Provider outside the platform, whether on the existing Order or on subsequent work that arose from the introduction made through it.

23.2 Dealing outside the platform voids the warranty, the dispute protection, and the complaint path, and the platform bears no liability whatsoever for that dealing.

23.3 Exchanging contact details or direct payment methods for the purpose of bypassing the platform is prohibited, and the platform may detect this automatically in the chat.

23.4 Breach of this Section entitles the platform to suspend or block the account and to claim from the breaching party the commission it was deprived of.

23.5 This prohibition does not prevent the Customer from selecting a specific Provider inside the platform for its future Orders.

24) Ratings and User Content

24.1 The Customer may rate the Provider and write its opinion after the work is completed, provided the rating is truthful and connected to a genuine experience.

24.2 Publishing abusive, defamatory, racist, unlawful, or impersonating content is prohibited, as is rating in exchange for consideration or for the purpose of harming a competitor.

24.3 The Customer grants the platform a non-exclusive, worldwide, royalty-free, and assignable license to use, display, resize, and publish the ratings and service-related photos it posts, inside the platform and in its promotional materials.

24.4 The platform may hide any content or rating that breaches these Terms, or append a clarifying note to it, without this creating an obligation to pre-review all content.

24.5 The Customer confirms that it owns the rights to what it publishes or is authorized in respect of it, and that its publication does not infringe the rights or privacy of others.

25) Intellectual Property and Trademarks

25.1 The platform, its design, code, databases, and editorial content are owned by or licensed to the operating company, and are protected by law.

25.2 The Aman-Fix name, logo, and visual identity are marks owned by the company, and using or imitating them without prior written permission is prohibited.

25.3 The User is granted a limited, personal, non-assignable license to use the application for the purpose of ordering services only, and anything beyond that is prohibited.

25.4 Copying the platform, reverse engineering it, extracting parts of it, creating a derivative work from it, or using its content commercially, is prohibited.

26) Privacy, Notifications, and Marketing Messages

26.1 Personal data are processed in accordance with the Privacy Policy published on the platform, which is an integral part of these Terms.

26.2 The Customer consents to receiving operational notifications connected to its Orders, payments, and account. These notifications are necessary to deliver the service and cannot be disabled entirely.

26.3 Marketing messages are sent with the Customer consent, and the Customer may withdraw that consent at any time from the account settings without affecting receipt of operational notifications.

26.4 Metadata are stripped from photos and clips uploaded by the Customer, media are stored on secure cloud storage, and sensitive documents are encrypted at rest.

26.5 Withdrawing consent to the processing of data necessary to deliver the service may make continuation of the service impossible.

27) Recording of Calls and Chat

27.1 In-app chat conversations and call records connected to the Order are retained for quality purposes, dispute resolution, and protection of the parties.

27.2 Calls made through the application may be recorded, or their metadata retained, and use of these channels constitutes consent to that.

27.3 These records are used only to examine complaints, to respond to a lawful request, or to improve the service, and are not made available to unconcerned parties.

27.4 The Customer is prohibited from recording or filming the Provider without consent in matters unrelated to the work, and from publishing any recording outside the platform.

27.5 The platform may rely on chat content and records as evidence in any dispute connected to the Order.

28) Location and Tracking During the Visit

28.1 The platform uses location to identify nearby providers, estimate distance and time, and guide the Provider to the address.

28.2 The Customer consents to the Provider location being shown to it and to the Visit route being tracked while it is performed, for safety, distance calculation, and dispute resolution.

28.3 Location accuracy depends on the User device, its network, and mapping services. The platform does not guarantee absolute accuracy nor automatically computed arrival times.

28.4 The Customer may deny the location permission from its device settings, and acknowledges that doing so may prevent Order creation or impair matching quality.

29) Account Suspension, Blocking, and Right of Appeal

29.1 The platform may suspend, restrict, or block the account upon breach of these Terms or suspicion of circumvention, fraud, safety risk, or regulatory violation.

29.2 Upon blocking, the User is informed of the reason and of the time it ends if it is temporary, and this is displayed to the User on attempting to sign in.

29.3 The User may appeal the block through the official in-app support channels, its grounds are examined, and the User is informed of the outcome.

29.4 Blocking does not extinguish amounts that became due before it, and outstanding Orders are settled according to their status at suspension.

29.5 The platform may suspend immediately and without prior notice where delay would create a risk to a person, to property, or to the integrity of the system.

30) Termination of Use and Account Deletion

30.1 The Customer may stop using the platform at any time and request deletion of its account from the account settings.

30.2 Account deletion is performed by anonymization: personal identifying data are removed and the legally binding financial and accounting record remains without identity.

30.3 The account may not be deleted before outstanding Orders and amounts due from the Customer are settled.

30.4 The provisions concerning liability, indemnity, arbitration, intellectual property, and confidentiality remain in force after use is terminated.

30.5 Account deletion does not prevent the platform from retaining what it needs for regulatory compliance, to establish a right, or to defend a claim.

31) Governing Law and Arbitration

31.1 These Terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt.

31.2 Every dispute arising out of or in connection with these Terms shall be referred to arbitration before the Cairo Regional Centre for International Commercial Arbitration in Cairo, in accordance with its rules in force.

31.3 The arbitration shall be by a sole arbitrator, in the Arabic language, seated in Cairo, and the arbitral award shall be final and binding on both parties.

31.4 The agreement to arbitrate does not prevent any party from resorting to the competent courts to seek an urgent interim or protective measure.

31.5 Exhausting the complaint path inside the platform set out in Section 17 is a condition precedent to commencing arbitration.

32) Limitation Period and Class Action Waiver

32.1 Every claim arising out of these Terms or out of use of the platform lapses on the expiry of one year from the date of the event giving rise to the dispute, unless a mandatory legal provision prescribes a longer period.

32.2 Expiry of that period extinguishes the right to bring the claim before the arbitral tribunal or any other forum.

32.3 Claims are brought on an individual basis only, and the Customer waives bringing or joining any class action, class arbitration, or representative claim on behalf of a group.

32.4 A claim of one Customer may not be consolidated with a claim of another Customer in a single proceeding except with the written consent of the platform.

32.5 If the class action waiver is held invalid as to a particular matter, the invalidity is confined to that matter and the remainder of this Section remains in force.

33) General Provisions

33.1 The platform not exercising a right, or delaying in exercising it, is not a waiver of it, and a waiver takes effect only in writing and only as to its specified instance.

33.2 If a clause of these Terms is invalid or unenforceable, the remaining clauses remain valid and in force, and the invalid clause is replaced by the nearest valid clause to its purpose.

33.3 The Customer may not assign its rights or obligations under these Terms to others, while the platform may assign them to its successor, to an affiliate, or in the context of a restructuring.

33.4 Communications and notices are made inside the application, or to the phone number or contact method registered on the account, and take effect from the date they are sent.

33.5 Section headings are for guidance only and do not restrict the construction of the clauses, and these Terms represent the entire agreement between the parties on their subject matter.

34) Amendment, Effect, and Precedence of the Arabic Version

34.1 The platform may amend these Terms, and the amended version is published inside the application together with its version number and effective date.

34.2 The User is notified of any material amendment by appropriate notice, and the platform may require the User to accept the new version before continuing to transact.

34.3 Continuing to use the platform after notice of the amendment is deemed acceptance of the amended version, and whoever does not accept must stop using the platform and delete the account.

34.4 These Terms are published in Arabic and English, and in the event of any conflict or difference in construction, the Arabic version is the authoritative reference.

34.5 This version takes effect from the effective date shown for it on the platform, and it supersedes every prior version on its subject matter.